1. Why was I charged
but I havent received my background check?
Answer. The most common reason is missing or incorrect information
on the form you submitted. We will attempt to contact you three
times using the information provided on the form. Refunds can
be processed until the background check is submitted to the FBI
for up to 90 days after the form was received. A 100% refund
will be issued for the first 30 days, a 75% refund for requests
after 30 days but before 60 days and 50% after 60 days but before
2. How much does an
FBI background check cost?
Answer. $50/per person per request + shipping fees (please
select only one shipping option). Additional services are also
available for additional costs and can be found on our application.
3. How long will it
take to process my background check request?
Answer. Applications are processed in 2-3 business days (excluding
Saturday, Sunday, & major holidays) after we receive the
documentation (*shipping time not included). The first business
day begins the day after we receive your application. If we receive
your application and it is not filled out correctly, this will
result in delayed processing time (we will need to contact you
and obtain a completed application).
4. Where can I have my fingerprints taken?
Answer. We recommend that you visit a FastFingerprints Fingerprint
Capture location to have your fingerprints electronically sent
to NBCI. Please click the following link for a list of FastFingerprints
fingerprint capture locations (CLICK
HERE). After your prints have been captured,
please either fax or email your application to the NBCI office
(the contact info is at the bottom of the applications). Fingerprint
capture is the easiest and fastest way to send your prints to
NBCI. If you do not live near one of the FastFingerprints capture
locations, please have your fingerprints put on two (2) FD-258
fingerprint cards and sent to NBCI along with your application.
5. How do I obtain the
FD-258 fingerprint cards?
Answer. You can inquire at the facility doing the fingerprinting,
or you can print the fingerprint card from our application onto
standard white printer paper, and have the official print you
directly onto the paper.
6: If I choose
Regular Mail for the return of my background check results, and
the results are lost in the mail, can I request another copy
Answer. NO. FBI background checks are deleted from our system
24 hours after they are printed and mailed. If your package is
lost by the United States Postal Service, you will need to pay
an additional $35 for NBCI to reprocess the background check
and ship to you via ground UPS. We are not responsible for lost
packages by the United States Postal Service, and we will not
send out another copy via that method.
7. Do my fingerprint
cards need to be notarized?
Answer. No. The most important aspect of your fingerprint
cards are the formatting of the fingerprints themselves, and
that you use the FD-258 card.
8. I have had trouble
being fingerprinted in the past (poor quality fingerprints).
Do you have any recommendations for how to get good fingerprints?
Answer. We recommend you use a cocoa butter or Vitamin E based
lotion for several days before fingerprinting, to hydrate and
heal your skin for the best possible fingerprints.
9. I only had one fingerprint
card done. Do you need two cards?
Answer. We strongly recommend that you send two cards. We
will accept one fingerprint card, but if your fingerprints are
rejected by the FBI (due to poor quality), we can scan a second
card if we have one. If we do not, we will need to contact you
to send one and wait until we have received it, delaying the
process. If you are not in rush, this may not be a factor. If,
however, you are in a rush, you may want us to already have the
2nd card to scan.
10. Can you send me
an apostilled FBI background check?
Answer. No, we cannot, but your results can be apostilled.
Our results are FBI authenticated documents (which means they
contain the FBIs seal, section chiefs signature,
and come to us in the required PDF format directly from the FBI).
You can send the mailed or emailed FBI background check results
to the U.S. Department of State to obtain the apostille. The
link to the U.S. Department of State is on our website.
11. Can you send my
FBI background check results to the U.S. Department of State
Answer. No, we cannot; the results must be mailed back to
you, the applicant.
12. What methods of
payment do you accept?
Answer. We accept check, money order, or credit card (except
13. What website browser
do I need to use in order to open my emailed FBI background check?
Answer. INTERNET EXPLORER must be used for Windows computer
users. GOOGLE CHROME must be used for APPLE MAC computer users,
and Adobe Acrobat needs to be set as the default reader. This service
will not work with Firefox, Safari, or any other browser.
14. Can I get an FBI
background check, through your Channeling process, for employment
or licensing reasons within the United States?
Answer. No; If you need an FBI background check for employment
or licensing within the U.S. that type of request should be coordinated
and processed via the appropriate state agency (or state police).
15. Can I scan a photocopy
of the fingerprint card via email?
Answer. No; all documents must be submitted via mail, even
if you are not currently residing in the United States.
16. Can my results be
sent to c/o to someone else?
Answer. The only instance in which you can have results sent
c/o to someone else is to your attorney. In this
case, your attorney would need to submit a request to us on their
letterhead, with both yours and your attorneys signatures
on the same document, along with the application, fingerprints,
17. I had records sealed/expunged
and they are still showing on my FBI background check results.
Can NBCI fix this for me and send me a new background check?
Answer. No we cannot. The research for background checks are
completed by the Federal Bureau of Investigation (FBI). Should
there be any questions about the information contained in the
report, please send a written challenge request to the FBIs
CJIS Division at the following address: FBI CJIS Division, Attention:
Criminal History Analysis Team 1, 1000 Custer Hollow Road, Clarksburg,
18. Can I check on the
status of my FBI background check?
Answer. Yes, you may contact us in regards to the status of
your background check. However, if your application was sent
via standard U.S. postal service without tracking, please allow
an appropriate amount of time for the application to be delivered
before calling. Also, when calling to check the status of your
background check, please provide us with the exact name used
on the application, how the application was sent (UPS, FedEx,
DHL, Standard US Mail, etc.), if the packaged had tracking, what
day it was delivered and signed for, and where the package was
coming from. The more information you provide, the faster we
will be able to assist you. We understand that many people have
time sensitive requests, and we are constantly working to return
results as fast as possible.
19. If I include one
address on my form and another in a separate letter included
with my application, can my FBI Channeling report be sent to
Answer. No. Your results will only be sent to the address
indicated on your FBI Criminal Report Request form.
20. How long will I
have access to my FBI Channeling report?
Answer. You will have 30 days to access your FBI Channeling
Criminal Report (Identity History Summary Check). If you wait
more than 30 days to view it, it will no longer be available.
Once you view your e-mailed results, you will have 24
hours to print or save it to your computer.The link to access
your report will be deleted from our system within 24 hours upon
viewing. On the same hand, once we view and print your mailed
results, they will no longer be available after 24 hours.
21. Do I need to have
any special software in order to view the emailed results?
Answer. Yes, you will need a version of ADOBE XI.
22. Do I need to have
a cell phone to take advantage of the email option?
23. Can I use an international
cell phone number for my cell phone?
Answer. No, it must be a U.S. phone number.
24. What if I accidentally
provide the incorrect cell phone number?
Answer. You will need to restart the process and pay an additional
25. I have another question
not addressed above, can you help me?
Answer. Yes we can. Please click here to be directed to our Contact Us page and send
us your question. We will respond to your query.
26. What is the cost
to get my fingerprints captured for an FBI criminal history background
Answer. The cost is $20. No refunds are given after fingerprints
27. I need my driver's
license reinstated. Can you help me obtain an FBI background
Answer. Yes, we can provide expedited FBI background checks
for legal reasons or court related matters. Download our FBI Channeling Submission Instructions to get started today.
28. If my spouse and
I share an email, can the same email be used on both FBI applications?
Answer. No. Each person must have their own separate email.
Sending in more than 1 application with the same email will delay
the processing of your application, and require NBCI to reach
out to you for a revised application.